Posted on May 10, 2008 by Yves Hanoulle (@YvesHanoulle)
Last week I rescued Christophe Thibaut in a mail. He was actually glad about the result. ( I proposed to use the 5 Why’s and the 9 boxes in an answer on a checkin of him.)
He replied with this general ask for help:
Ask for help : If you have some piece of advice in mind, and you think, “nah, surely he already knows about this”, will you please still send it to me nonetheless ?
In Bootcamp it would be illegal, but in real life I really love this. So I will repeat it.
Dear Reader, if if you have some piece of advice in mind, and you think, nah, surely Yves knows about this, will you please send it to me?
I am Yves Hanoulle, your virtual Project Coach and you can reach me @ Yves at my agile training company .net
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Posted on March 13, 2007 by Yves Hanoulle (@YvesHanoulle)
I did not follow the Toyota way session at XPday London [Sorry Pascal], so I did not have an answer to my trouble with the five why`s. My question is, what is so good about the five why`s in lean?
As a coach I prefer using specific questions like:
And not why.
Why is the question my 2 year old is asking.
It is a questions I can always ask without thinking. From what I heard of the Toyota way, the thoughts are at a much deeper level as my two year old is having at this moment.
So what is the deeper level? Maybe I can use the 5 why`s as another way to deal with this.
So if I really can not find a good question without why, I would ask why five times in a row to dive deeper.
When I told Vera about my idea, she said that this was exactly what was the intend of the five why`s.
Every one of the why`s is suppose to ask for another level. And it turns out that we really need this fifth level.(The toyota way says you will always find the same core level, whatever question or challenge you start with.)
When she tried it out on me, I came to realize that these why`s are as difficult to ask as my what, who, when, how many questions.
So any of the why questions can be replaced with any of the others. That is good to know, just two different ways to come to the same output.
I did not see the session, I still got the deeper thinking, thank you Vera (and Pascal who jumped in later)
Where it first felt like an adapted way for plant workers (That was a rather disrespected and blasé thinking of me), now I see it as another tool in my coaching box.
I am Yves Hanoulle, your virtual Project coach and you can reach me at yves at my training company.net
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