Win Win Win with a Talking Stick

I moved this post to my new blog:

http://www.hanoulle.be/2008/03/win-win-win-with-a-talking-stick/

y

The Myth of Self-organizing Teams

I moved this post to my new blog home

http://www.hanoulle.be/2008/03/the-myth-of-self-organizing-teams/

Y

KBC online en gebruiks vriendelijkheid…

KBC online schakelt over naar een kaart ipv een sleutel. (Dat terwijl ik net een jaarje van Isabel naar KBC online ben overgeschakelt om van de kaart af te zijn.)
Ik ga de kaart gaan halen zodat ik later verder kan werken zonder problemen.

Aangezien ik nog wacht op een nieuwe pc maak ik daar nog geen gebruik van. Er staat op dat ik tijd heb.

Deze morgen KBC online werkt normaal (==> volgens de helpdesk gisteren)
KBC Online werkt plots niet meer.
==> 3 maal verkeerde code in gegeven. Vreemd ik dacht dat ik de juiste code ingaf.
Na ja kan iedereen overkomen.

Bellen naar KBC kantoor,we bellen u terug binnen de 15 minuten.
1 uur later zelf terug bellen.
U bent verplicht om gebruik te maken van de kaart, dat moest binnen de maand. Aha het feit dat ik voorzienig was speelt nu in mijn nadeel. Spijtig dat men dat nooit gemeld heeft.
Bij mijn kantoor kan men mij niet verder helpen.
Gelieve de helpdesk te bellen.

Bij de helpdesk zegt men me dat het kantoor me wel degelijk kan helpen door een nieuw paswoord te genereren.
Terug bellen naar het kantoor.
Men genereert een nieuw initeel paswoord en faxt het door.
Op het document staat ga naar https://www.kbc.be/ondernemer/starten en volg de instructies.
Geen instructies op deze pagina, wel de mogelijkheid om in te loggen.

Ik log in met het verkregen paswoord.
Lukt niet. Ik probeer nog een paar keer.
Dan klikt ik op gebruikersbeheer, waar er een mogelijkheid staat om een nieuwe sleutel te genereren.
Ah dat moet ik dus doen.
==> Ik maak de sleutel aan met de gegevens die ik gekregen heb.
Werkt perfect.
Ik wil die gebruiken. Sleutel werkt niet==> Fout boodschap weer de zelfde, u heeft 3 maal de verkeerde
code gebruikt. Vreemd dit is de eerste poging die ik onderneem sederd ik de code gebruik.

IK bel terugnaar de helpdesk. Ah ja  had de initiele code nooit mogen in geven in het andere scherm; Dat heeft de nieuwe code die ik nadien aanmaakte geblokkeerd. Vreemd.
OK wat moet ik nu doen?
terug bellen naar uw bank en ze zullen u een nieuwe code genereren.
Again?

Persoon overloopt met mij nog eens de procedure. Ja dat heb ik gedaan. “Hoe, dat hebt u gedaan? En dat heeft het geblokkeerd?” Nee dat heb ik gedaan nadat ik merkt dat de code op de hoofdpagina niet werkte. VOlgesn uw uitleg was dat al geblokkeerd vooraf. Ik zal u doorverbinden en bel u binnen 10 minuten terug.

Hij verbind me door met het kantoor en die bezorgt me een nieuwe code.
Ik moet wachten met de nieuwe code, we zullen samen de procedure doorlopen.

Dan doen we en het werkt. Ik kan één week verder. Dan is de code ook weer verlopen. Ik zal maar hopen dat het leveren van mijn pc in een versnelling geraakt.

Ter verduidelijking, de mensen bij de KBC die me geholpen hebben waren uiterst vriendelijk.
Dit is de allereerste keer dat een helpdesk zegt dat hij me gaat terug bellen en dat ook nog doet.

Het is andermaal de software die steken laat vallen.
A de foutboodschappen kloppen nooit. (Telkens u heeft 3 maal geprobeerd)
B De automatische blokkering is redelijk annoying. Zo had de software me ook vooraf kunnen waarschuwen dat dit ging geblokeerd geraken vanaf datum X
C Dat het inloggen niet gaat met de sleutel die ik van de bank krijg tot daar aan toe, doch men had dit wel kunnen detecteren en me automatisch naar de juiste pagina sturen. (Zonder opnieuw te blokkeren)

We hebben nog veel werk in software land. Vertaal: Hoe software andermaal probeert om mensen zich dom te laten voelen. Ik ben blij dat ik een informaticus ben, want ik zou er horendol van worden. Nu is het voor mij andermaal een uidaging om te zorgen dat mijn volgende team niet zulke kemels maakt.

Update: Mijn nieuwe pc is toegekomen. Dus installeer ik de KBC card software. Nu merk ik dat het document dat ik had gekregen effectief vermeld te installeren voor 2008/04/27. Maw mijn heeft mijn vorige manier maar eventjes ander halve maand te vroeg afgesloten. Kwa gebruiks vriendelijkheid kan dat tellen. Ik heb dan ook net gelezen in DataNews dat 80% van de informatici hun gebruikers liever kwijt zijn. Dit is een mooi voorbeeld.
Het wordt nog beter, de KBC software wordt niet ondersteund om Windows Vista. Pardon? Vista is reeds een jaar uit en nog niet ondersteund? Ik heb aan minstens 3 KBC medewerkers verteld dat ik aan het wachten was op een nieuwe PC. Niet één heeft er vermeld dat deze manier van werken niet werkt op VISTA.

Nou ja niet werken is een groot woord: de installatie zegt: je mag het gebruiken maar we gaan je niet helpen. Ik vertaal dat door “We zijn zelf te lui om het te testen. ”

Update: Ivm Vista zie het vervolg verhaal.

I am Yves Hanoulle, your virtual Project coach and you can reach me at yves at my agile training company .net

Praise public and long, blame private and quick!

Some time ago, I was working as a project coach. Everything was fine, I was working with a great team, iterations were delivered on time.

Their was a small problem in the company. One person did not deliver on time. The person was nice, but he constantly under delivered.

I proposed to the CEO to put the guy in my team (under my surveillance?). Oh yeah, what was I thinking? That I would fix it up? That’s rather a big ego.

To make a long story short, what happened was that I was spending all my time, more and more micro managing the guy. And less of my time to the team doing the good work. Parents can already tell you the rest of the story. When you put all your attention to the one misbehaving child, the others start misbehaving too. That is more or less what happened. I can not say the others where misbehaving,  but I can say we did not deliver that iteration.

So I switched my interaction with that person. I told him the deadlines and gave everything he needed to know and when I found he was wrong I send it short by email without emotional message around it (that is what I tried, I might not have done the emotionally part completely good.).

The team I praised in public and I made sure I spend more time with them as with the persons not delivering.

It did not save the position of this person in the company. He will probably blame me for that, oh well that’s life. What is important that my team picked up again.

I am Yves Hanoulle, your virtual Project coach and you can reach me at yves at my agile training company .net

BootCamp: Team painting shipping team

This was painted by 9 people during their Bootcamp. The painting helps people using all parts of their brain.

I am Yves Hanoulle, your virtual Project coach and you can reach me at yves at my agile training company .net

Geike: Het lachende loeder

Voorpagina van boekje voor dit event.

Dit boekje was het vervolg op het eerste boekje.

Your house is on fire:you can save only one thing, what would it be?

Been there, done that, I had no more t-shirts.

Holiday 1991, my parents go on holiday, leaving their 19 year old son at home for the first time. During the day I work at the Playground for kids in Lochristi. (Speelplein werking ) During the nights I go out at the “Gentse Fieste“.

One of the last nights just before a concert I wondered if I had left on the plates in the (brand new) kitchen. My friends urged me to go home. I refused. If it was true, the house would be gone (It was 3 hours after I left the house),if it wasn’t,I would miss a great concert. Both ways my evening would be ruined. I stayed. We talked a little more about it, and I forget about. Until I went home. I was afraid to turn the corner. When I did, a great relieve, the house was still there.
A few days later, I had a small car-accident in Lochristi. Until today I am still convinced I was in my right (someone was trying to pass me on a crossroad while I was going left). The policemen made it very clear he did not like “long hairy do-nothings”. This 19 year old did not took the time to rectify the lies the policemen wrote down (I was foolishly thinking I could do that later) I did not want to be late to take care of the kids (For free during my holiday.) I could not reach my parents. When I father saw the message asking them to call me, his first reaction was: “We should call home, great the house is still there…) That was 29 july 1991. My father can reach me that same evening and he tells me they are moving to my favorite camp place.

 

 

Just as last year I would not live home to study. (My father thinks it is a great thing for students to live on their own.) I could go to my place from the 1 of august. I did not have the keys yet, and St Amandsberg is closer to Lochristi as Gent. At my parents home, in my room I had everything packed to move
On thursday 1 august 1991, there was a Games night for the leaders of the playground. I put the new cd player of my parents in the car. Thinking, if something happens (to the car/me/the house) they will find out.  I put a lot of my records and cd’s also in the car and I take out my guitar.

I put on a cassette from Derek & The Dirt: Love’s exaltation at full volume. I did not know our new neighbours moved in that day  …

I go to the kitchen and make some french fries. After ten days of eating out in Gent;  French fries, with an entrecote, tomatoes and my famous tomatoes sauces will be much healthier. The normal way of making French fries is not possible. The electric equipment is broken, it is not save anymore. My parents will buy a new one after their holiday. So I have to do it the old way: using oil that I put on the kitchen stove. I find it very dangerous, it is the first time I do it, if it would not have been for 10 days of very unhealthy food I would not do it.

I put on the fries and go get a shirt upstairs.

I have no idea how long I was upstairs but when I come downstairs the kitchen is on fire.

I run to the car parked in front of the house and take out the fire-extensor.  It does not work. (Later I am told by the fire men it could have exploded in my face. It was still one year valid).
I run outside again , run the bell of several neighbors, I see people standing in front of the butcher, I scream to them please call the fire brigade. They reply, you can do this inside… I run over, say the same message inside the butcher shop and ran back.

I turn of the electricity. Dereks shuts up.
I want to turn of the gas. Mmm I have to go down in the cellar, nah, I won’t do that..
I put my sisters and brothers dog in the garden, to do this I normally have to pass the kitchen, now I climbed through the window in between the living and the veranda.

I go outside and wait for the fire brigade. Five minutes can be very long. I go to the old lady living next door and call my girlfriend.(We are talking pre-cell phone times) Her parents who have never seen me yet, don’t believe her, at first she is not allowed to come. I call the boyfriend of my sister, a good friend of me. He drives crazy to our place and the only thing he did was shout at me. So far for the support I get. (It should not be a surprise that I haven’t spoken to that persons for the last 15 years.)
I try to reach another friend, who’s parents are at the same camp place my parents are now. He does not know the number. My girlfriends brother tells me, my sister will call him later that night. I call the playgournd telling them I won’t make it. The person answering the phone his first reaction is laughing as he does not believe me after the “Gentse Feesten” story of the week before. His voice quickly changes as he realizes I am serious.

During the extinguishing of the fire, I ‘m aggressively put behind the protection tape. I tell the policemen it is my house, he does not listen. Some ten minutes later I repeat it, now he gets mad that I did not report this earlier. yes I stayed out, with an open shirt, without shoes just for my pleasure.

So they take me inside the combi. The first time I tell my story I tell it to strange policemen for the record. It took me a few years to realize this is not the supporting place a 19 year old person needs.

When I am brought to the combi I see that our dogs are inside another combi. I never saw that happen. Later when I get them into my car I smell they have pissed all over the place.

Driving to my sisters boyfriends parents home is crazy, the dogs are all exited, and they want to be as close to me as possible, like close to my pedals. It starts to rain cats and dogs.

I ‘m the persons picking up the phone when my sister calls her boyfriend and I ask her to go get my parents. And bring some paper. She freaks out as I don’t want to tell her why.

I have to repeat a few times to my father their house is gone. I urge them not to drive home that same night, it does not make sense. That is the house is still there, only you can not live in it. My father is glad that the house is closed by my key. That way burglars will not enter and steal the only valuable things left.

After that I went to the Playground where I did my story. My best friend was there, she did not believe the others when they told her what happened to me, when she saw me entering she knew it was true. I asked for a pack of cigarettes and for the first time in my life I smoked a complete package. (In
A lot of friends offer me a place to sleep. I refuse and I ask if I can sleep at the playground. I want a place to be alone.

The next day the police comes to find me, I get escorted back to my parents house. The fire restarted that night. Luckily the neighbors saw it quickly. Those new neighbors house also had some fire damage: their walls started to burn from the heat. Luckily for them they still had all the tickets from their work. When I come in my street I see a fire car with a boot. (!) (Strange what I seem to remember). This time they had to break our house open. Later we discoer my father was right. Some nice things where stolen.

I am at my aunts house with the whole family when my parents come home. The first five minutes my parents just hugged me and we cried together. Something that did not happen a lot the previous years (My parents had a hard time with this 19 year old.) I now realize this great start, was one of the reasons why I saw the fire for a long time as the best thing that happened to me.

Why was it so good:

  • My parents never accused me of something
  • the fire got our little family a lot closer.
  • I saw the difference of real friends and fake friends.
    • Some of my parents long time friends just dropped them like that.
    • The neighbors of colleague of my mother gave us a brand new television.
    • Some people in the youthclub Lodejo found it funny to remind me about the fire every time they ate french fries.
    • Students of my mother that graduated the year before came to help multiple weekends the next year to clean the house up.
  • I learned to ask for help
  • I realized later if I can see this as a positive thing (which I did at that time) I knew I would survive everything
  • I became a different persons after this.

 

As I had a haircut a few days before the fire, a lot of people think I lost my long hair because of the fire. I wanted to surprise my girlfriend coming back from holiday.

Normally I would stop working at the playground after that week, I keep working as I need something to keep my head from spinning. I am very happy the other leaders and kids allowed me to continue working.

Last year someone told me something about the project I was leading :

Panic when small things go wrong, staying calm when really bad things happen.

Yes I stayed very calm during the fire. I was already a good crisis manager at 19. No wonder I used this story the first 10 years in every job interview I had.

I am Yves Hanoulle, your virtual Project coach and you can reach me at yves at my agile training company .net