Yesterday night I send out a mailing to promote the new agenda from PairCoaching.net.
So I got some requests from people that wanted to be unsubscribed.
When Koen designed the website, we paid a lot of attention to the unsubscribe feature.
So everytime when I get such a mail I am surprised. I do take them serious. I started my career as a telephonic software support and I learned a lot about the psychology of customers. So I know that when people take the time to contact you, they are serious. And I am happy that they contact me to tell me about their problem.
I want to make it easier to unsubscribe. So we look into every problem and try to understand them. It takes a little bit of time of each person, but at the same time I help a lot of other people that never contact me.
I’ll start to write a little manual about how to unsbscribe. I don’t like that I need to write this manual. Because if users need a manual, this means it’s to hard.
It’s ok to have a learning curve for something you will do the rest of your life and will get you a lot of benefit. (Like learning to speak or to write.)It’s not OK to need this for a task you want to do once (like unsubscribing from the paircoaching.net mailing)
So I urge you to explain me what makes it hard to unsubscribe, and I promise that we will fix that.
How to unsubscribe?
Locate the link at the bottom of the mail
Step 2 : click on the link
locate the unsubscribe button. (Click on the picture to see it bigger)
Verify that you are unsubscribed. (Click on the picture to see it bigger)
if not unsuscribed send me a mail.
Please give your OS, browser, email client and attach a screenshot of the step that was not possible.